The Sunshine Coast agency was one of just 10 Australian travel retailers presented with a Gold Choice Award during a ceremony held at Canberra's National Convention Centre. The event was attended by leaders of the Australian travel industry and members of Travellers Choice – an exclusive collection of leading independently-owned travel agencies.
To receive a Gold Choice Award a travel company must rank among the top 10 performing travel agencies in the national retail group.
The Award capped of a great weekend for Ucango who also took home National Supplier Awards from Princess Cruises, Travelcube & MSC Cruise and was also a finalist in the Brian Pateman Award for Excellence for the second cosnecutive year. This award, named after a founding member of Travellers Choice, is given to an Agency committed to the achievement of excellence across a range of criteria that support the culture and values of Travellers Choice.
Travellers Choice Managing Director Christian Hunter said winning agencies demonstrated outstanding customer service, travel expertise and business acumen.
“Ucango Travel & Cruise is one of Australia’s leading travel agencies because it combines exceptional travel knowledge and skills with an understanding of its local community and the unique needs of its clients.” Hunter said.
Dave Hulsman said the Gold Choice Award was a team effort.
“I couldn't be prouder of our team. Each day I see the effort they put to first of all learning the multitude of new product and itineraries that are released on a daily basis and then watch them put that expertise into practice and creating seamless travel plans for our clients ,” Mr Hulsman said.
As a Gold Choice Award winner, Ucango Travel & Cruise have been invited to send one of its senior agents on an exclusive Mekong river cruise educational tour to Vietnam and Cambodia in March 2017 – ensuring the company’s customers benefit from the most up-to-date knowledge of an increasingly popular holiday option for Australian travellers.
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